ModCloth’s Customer Service Rocks!

Besides Kelly Kapoor, I don’t think anybody loves online shopping as much as I do. Even though I have a terrible, chronic-case of buyer’s remorse, online shops that have easy return procedures enable my addiction to retail and thus the shopping ensues.

Click on the photo above to visit ModCloth’s Holiday Lookbook.

In the past I’ve raved about ModCloth’s cheap prices and unique, beautiful, retro fashion. Over the past few years I’ve returned several items to ModCloth, always on my own accord, usually without reason other than “I just don’t want this,” but recently I received a dress with a tear in the skirt so I returned it citing the defect. As always, my return was promptly processed, my bank account refunded, and a discount was sent to me in an e-mail for future orders. Although this may not seem like a lot, after experiencing disconnected and often times inaccessible customer service departments, I have to commend ModCloth for their intimate consumer relations and fast response. Their eagerness to ensure satisfaction is nice because unlike so many others, they’re doing the job they need to do in order to run a successful business. Best of all, they’re consistent as hell and always exceed my expectations. The barista at my local Starbucks is less communicative than these guys, and I see her everyday.

So thumbs up to ModCloth, the only company I would refer to myself as “loyal to” (well, other than Trader Joe’s- but they don’t sell cute earrings).

Check the out their website or follow ModCloth on Twitter here.